To create a valid article import file like Breadblack_collection_compressed.zip , you must follow a strict file structure dictated by the platform.
The rich text field (use your specific custom field API name if it differs from Body__c ). ⚙️ 2. The Properties File ( article.properties )
# Character encoding of the CSV file encoding=UTF-8 # The character used to separate columns in the CSV separator=, # The character used to enclose fields in the CSV quoteCharacter=" # Specify the format for date fields if applicable (e.g., yyyy-MM-dd) # dateFormat=yyyy-MM-dd Use code with caution. Copied to clipboard 📦 How to Create the ZIP File
For further advanced configurations like importing translations or image attachments, consult the official guide on how to Create an Article .zip File for Import on Salesforce Help. Create an Article .zip File for Import - Salesforce Help
Select the BreadblackArticles.csv file and the article.properties file simultaneously.