To maintain an "audit-proof" operation, your payment center should generate these five reports monthly. Purpose: Tracks how long payments are overdue.

Tracks a specific group of loans (e.g., all loans made in March 2024) over their lifetime.

1–10 days, 11–30 days, 31–60 days, and 61+ days.

60+ day delinquency reached a high of 6.65% at the end of 2025.

Identifies customers who are delinquent but have paid something recently.

A BHPH payment center's success is measured by rather than just sales volume. High-performing centers typically maintain a payment yield (actual cash collected vs. scheduled) of 85% or higher. Core Industry Benchmarks (2024–2026)

Summarizes cash, credit, ACH, and checks while highlighting NSFs (Non-Sufficient Funds) and chargebacks. 5. Promise-to-Pay (PTP) Kept Rate Purpose: Measures collector effectiveness.