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Text on a screen should mirror spoken language—concise and rhythmic.
(e.g., boosting sales, customer support, or entertainment) Designing Bots: Creating Conversational Experie...
A bot is never "finished." Use real interaction data to sharpen its performance. See where users get frustrated and quit. Text on a screen should mirror spoken language—concise
Add new trigger phrases based on how people actually talk. Designing Bots: Creating Conversational Experie...
Provide quick-reply options to reduce user typing effort.